Shipping and return policy
Return and Delivery Policy: -
? What are the refund policies
In order to be eligible for a refund of the value paid
All products (including promotional gift products that are given free of charge with orders) must be returned within 7 days of receiving the order, provided that the following conditions are met:
That the commodity is in its original condition without change, unused and completely intact.
All brand and product labels, price tags, and care instructions are present and in their condition upon receipt.
Please note that grooming and beauty products, underwear or earrings cannot be returned for safety reasons.
: Refund of order amount after return
The process of refunding the order amount will be started only after completing the return process and agreeing to return the product, and the full amount paid for the undamaged products that were returned will be refunded (excluding shipping charges and cash on delivery fees, if any).
: The order amount will be refunded for the returns in the following ways
The amount paid by credit card will be refunded to the same card that was used for the payment.
The amount paid in cash will be refunded upon receipt as a balance in the personal account on Andromeda
? How to request a return of an item
To request a return, all you have to do is go to the order book in your account, then select the item to be returned and click on the return request.
A representative will contact you to collect the item.
? How long does it take to get the amount back
- The refund will be returned within a maximum of 7 days after verification and confirmation of the returned item, with the exception of the shipping value if any.
? How to replace damaged or different goods
When you receive a product that is damaged or different from your order, or a different size, all you have to do is request a return with an explanation of the reason for the return. (Example: The product I received is damaged)
We will send a replacement for it or return the amount, if available, within 7 days of submitting the return request without additional cost.
: Shipping and Delivery Policy
We strive to have the delivery time from 2 -7 days.
In the event of circumstances beyond control, the customer will be contacted to inform him of the expected arrival time of the shipment.