shipping information
Shipping, delivery and collection policy
Andromeda is looking forward to serving you in a way that meets your aspirations in providing this service, so we hope to provide us with a clear address to ensure fast delivery. The address must include the building, villa or apartment number, in addition to the street and city name, and the phone number and name of the person concerned must be written down. Before placing your order, you must check product specifications very carefully and agree to be bound by the terms of use of the site.
We ship orders to all cities and governorates of the Kingdom of Saudi Arabia, and the delivery period ranges from 3 - 7 working days from the date of order confirmation.
delivery fee
In the event the order is less than 300 Saudi riyals, an amount of 29 Saudi riyals will be paid as a delivery fee, depending on the type of offer in force.
For orders of 300 riyals and more, it qualifies the customer to benefit from free shipping.
Replacement, refund or cancellation
Sometimes you may change your mind about purchasing. If you change your mind before receiving your order, just contact customer service to cancel your order, and we will do our best to cancel it, provided that your request has not already been executed. If this happens, we will treat the cancellation as a return. Please refer to the returns section below for more information. In all cases, you can always contact our customer service, they will be happy to assist you regarding payment requests upon receipt In the event that the customer’s request to cancel or not receive the order from the delivery company without any reason, the company will reserve the right to cancel the payment option on receipt for this customer. .
- Andromeda policy allows you to return the product within a maximum period of 7 days from the date of receiving the customer's order, provided that the product is in its original condition, we hope that you will review the return policy page. And the report is returned to the same source
Returns
If you receive an unwanted product, or the product you received is damaged or defective, you can return the product without any added return fees.
If you simply want to return the product for any reason, the product return delivery fee will be charged at an amount of (29 Saudi riyals) and we are happy to fulfill your request within 7 days.
And none of the products to be returned to us must have been used and that no brand cards and stickers have been removed or tampered with, if any, and be in the same condition as they were received, and be in good condition, and in their original box or cover, to Besides the availability of the original invoice. Within 7 (seven) days after receipt by you. We will not accept any returns if the original box or packaging has been opened or tampered with, and after receiving and inspecting the product, a refund will be made after deducting the delivery fees for the returned product to us.
Returns may not be accepted if it is damaged or dirty. Once we finish checking the returns and we agree to return them, we will refund the price you paid for this product except for the initial delivery fee..the customer bears the shipping fees for returning the order to the e-store address, noting the delivery and payment fees are non-refundable because we offer a flexible return policy to make your shopping experience Online is easy and convenient as possible.
substitution
You can exchange the products within 7 days from the date you received your order, depending on the stock available. And none of the products to be returned to us must have been used, and none of the trademark cards and stickers have been removed or tampered with, if any, and be in the same condition as they were received, and in good condition, and in its original box or cover, In addition to the availability of the original invoice. With the exception of products that have a factory defect, where replacement and return are made even if they are opened.
Once we receive and inspect the returned product, you may exchange this product for any other product: of the same value; Or more in terms of value, and in this case you will be paid the price difference, or its value is higher, and in this case you will have to pay the price difference at the time of replacement and shipping fees of (29 SAR)
If the product is different or damaged, please photograph the product and send it to customer service or contact customer service via customer service communication means.